Terms of Use

This end user license agreement (the “Agreement”) should be read by you (the “User” or “you”) in its entirety prior to your use of PlayFTR services or products.

By entering into this Agreement, you acknowledge that PlayFTR are brands owned and controlled by PlayFTR.

Please note that the Agreement constitutes a legally binding agreement between you and PlayFTR.

“Real Money” Games

PlayFTR offers real money games such as poker, card games as applicable, on the Internet Sites found at PlayFTR.COM (the “Sites”) on the terms and conditions governing your play on RM Games set out below.

The terms and conditions governing your play on RM Games follow below.

Other Important Terms and Policies

In addition to the terms and conditions of this Agreement, please review our Privacy Policy, Cookie Policy, as well as the other rules, policies and terms and conditions relating to the games and promotions available on the PlayFTR as posted on PlayFTR from time to time, which are incorporated herein by reference, together with such other policies of which you may be notified of by us from time to time.

Your consent to our terms

By clicking the “I Agree” button below as part of the software installation process and using the Software (as defined below), you consent to the terms and conditions set forth in this Agreement, the Privacy Policy, Cookie Policy, Terms and Conditions, the Poker Rules, the Game Rules, the FAQs as each may be updated or modified from time to time in accordance with the provisions below and therein.

Our Software

For the purposes of this Agreement, the definition of “Software” means any and all software that we provide or make available to you, regardless of the medium, and whether it is downloadable by you to your end-user device or not. Therefore “Software” will include The PlayFTR software on your personal desktop,phone,tablet or laptop computer (“PC”) from PlayFTR.com as well as PlayFTR mobile software application or made available to you on your end-user device (including, without limitation, a cellular phone, PDA, tablet, or any other type of portable or mobile device now existing or hereafter devised) (each, a “Device”) as well as all ancillary software to the Software (whether web-based software or client/server software).

  1. GRANT OF LICENSE/INTELLECTUAL PROPERTY
    1. Subject to the terms and conditions contained herein PlayFTR grants the User a limited, non-exclusive, personal, non-transferable, non-sublicensable, revocable right to install and use the Software on your PC,Tablet,Phone or Device, as the case may be, in order to access The PlayFTR servers and play the RM Games (the “Games”) available (the Software and Games together being the “Service”).
    2. The Software is licensed to you by PlayFTR for your private personal use. Please note that the Service is not for use by (i) individuals under 18 years of age, (ii) individuals under the legal age of majority in their jurisdiction and (iii) individuals connecting to the Sites from jurisdictions from which it is illegal to do so. PlayFTR is not able to verify the legality of the Service in each jurisdiction and it is the User’s responsibility to ensure that their use of the Service is lawful.
    3. We reserve the right at any time to request from you evidence of age in order to ensure that minors are not using the Service. We further reserve the right to suspend or cancel your account and exclude you, temporarily or permanently, from using the Service if satisfactory proof of age is not provided or if we suspect that you are underage.
    4. PlayFTR, and its licensors (including any Third Party Providers) are the sole holders of all rights in the Software and the Software’s code, structure and organisation, including copyright, trade secrets, intellectual property and other rights. You may not, within the limits prescribed by applicable laws:

      copy, distribute, publish, reverse engineer, decompile, disassemble, modify, or translate the Software or make any attempt to access the source code to create derivate works of the source code of the Software, or otherwise;
      sell, assign, sublicense, transfer, distribute or lease the Software;
      make the Software available to any third party through a computer network or otherwise;
      export the Software to any country (whether by physical or electronic means); or
      use the Software in a manner prohibited by applicable laws or regulations,

      (each of the above is an “Unauthorised Use”).

      PlayFTR, and its licensors (including any Third Party Providers) reserve any and all rights implied or otherwise, which are not expressly granted to the User hereunder and retain all rights, title and interest in and to the Software.

      You agree that you will be solely liable for any damage, costs or expenses arising out of or in connection with the commission by you of any Unauthorised Use. You shall notify PlayFTR immediately upon becoming aware of the commission by any person of any Unauthorised Use and shall provide PlayFTR with reasonable assistance with any investigations it conducts in light of the information provided by you in this respect.

    5. The terms “PlayFTR” , the domain names “PlayFTR.com”, “PlayFTR.net”,and any other trade marks, service marks, signs, trade names and/or domain names used by PlayFTR on the Sites and/or the Software from time to time (the “Trade Marks”), are the trade marks, service marks, signs, trade names and/or domain names of PlayFTR and/or its Group companies and/or its licensors (including any Third Party Providers), and these entities reserve all rights to such Trade Marks. In addition, all content on the Sites, including, but not limited to, the Software, images, pictures, graphics, photographs, animations, videos, music, audio and text (the “Site Content”) belongs to PlayFTR and/or its licensors (including any Third Party Providers) and is protected by copyright and/or other intellectual property or other rights. You hereby acknowledge that by using the Service and the Sites you obtain no rights in the Site Content and/or the Trade Marks, or any part thereof. Under no circumstances may you use the Site Content and/or the Trade Marks without PlayFTR’s prior written consent.

      Additionally, you agree not to do anything that will harm or potentially harm the rights, including the intellectual property rights, held by The PlayFTR, and/or its licensors (including any Third Party Providers) in the Software, the Trade Marks or the Site Content nor will you do anything that damages the image or reputation of PlayFTR, employees, directors, officers and consultants.

    6. You warrant that any names or images used by you in connection with the Sites or Service (for example, your user name and avatar) shall not infringe the intellectual property, privacy or other rights of any third party. You hereby grant PlayFTR a worldwide, irrevocable, transferable, royalty free, sublicensable license to use such names and images for any purpose connected with the Sites or Service, subject to the terms of our Privacy Policy.

  2. NO WARRANTIES
    1. PlayFTR disclaims any and all warranties, expressed or implied, in connection with the Service which is provided to you “AS IS” and we provide you with no warranty or representation whatsoever regarding its quality, fitness for purpose, completeness or accuracy.
    2. Regardless of our efforts to provide you with service of the highest quality, safety and security, we make no warranty that the Service will be uninterrupted, timely or error-free, that defects will be corrected or that the Software and the Sites shall be free from viruses, bugs or other contaminants.
    3. PlayFTR reserves the right to suspend, discontinue, modify, remove or add to the Service in its absolute discretion with immediate effect and without an obligation to provide you with notice where we consider it necessary to do so, including (for example) where we receive information that you have entered into any self-exclusion agreement with any gambling provider or where we deem it necessary for the management, maintenance or update of the Software and we shall not be liable in any way whatsoever for any loss suffered as a consequence of any decision made by PlayFTR in this regard.

  3. AUTHORITY

    PlayFTR retains authority over the issuing, maintenance, and closing of Users’ accounts on the Site. The decision of PlayFTR’s management, as regards any aspect of a User’s account, use of the Service, or dispute resolution, is final and shall not be open to review or appeal. The account created by a User shall hereinafter be known as a PlayFTR Account. The User’s PlayFTR Account will provide access to all the Sites, made available to you under the terms of this Agreement, by PlayFTR, as applicable to your geographical location. Any and all references in this Agreement to the term ‘User account’ or ‘account’ means your PlayFTR Account.

  4. YOUR REPRESENTATIONS AND WARRANTIES

    Prior to your use of the Service and on an ongoing basis you represent, warrant, covenant and agree that:

    1. there is a risk of losing money when using the Service and that PlayFTR has no responsibility to you for any such loss;
    2. your use of the Service is at your sole option, discretion and risk;
    3. you are solely responsible for any applicable taxes which may be payable on cash or prizes awarded to you through your use of the Service;
    4. the telecommunications networks and Internet access services required for you to access and use the Service are entirely beyond the control of PlayFTR and PlayFTR shall have no liability whatsoever for any outages, slowness, capacity constraints or other deficiencies affecting the same; and

      you are aged 18 or over and that you are not currently self-excluded from any online or mobile gambling site and that you will inform us immediately if you enter into a self-exclusion agreement with any gambling provider.


  5. PROHIBITED USES
    1. SOFTWARE MODIFICATIONS. User may not attempt to modify, decompile, reverse-engineer or disassemble the Software in any way.
    2. PERSONAL USE. The Service is intended solely for the User’s personal use. The User is only allowed to wager for his/her personal entertainment. Under no circumstances shall a User be permitted to use his/her “real money account” with PlayFTR for any purpose other than for using the Service. The User must provide full and truthful information in respect of all details and information provided by the User to PlayFTR and the User is obligated to update such details in the event of any change thereto.

    3. REAL MONEY TRANSFERS. PlayFTR real money transfer facility is accessed via the “Lobby” then on “Transfer to Player”). Users must enter the amount to transfer and the PlayFTR ID of the intended recipient. Users are reminded that it is their responsibility to ensure they know who the other Users are before entering into these arrangements. Limits on transfers will be set by PlayFTR per User.

      As part of PlayFTR’s licensing agreement and in compliance with anti-money laundering legislation, Users need to be aware they may be required to produce personal documentation (such as Government issued ID, bank statements and utility bills) upon request in order for their transfer to be processed. This allows PlayFTR to help protect the Users and prevent PlayFTR being used as a vehicle for money laundering or fraud.

      The following terms and conditions also apply to the real money transfer facility:

      PlayFTR reserves the right to decline any account transfer requests or to overturn any account transfer upon suspicion of breach of any of the terms of this Agreement by the sender or receiver.
      A sending User agrees that they may only make an account transfer to enable a receiving User to play the Games and not for any other purpose.
      A receiving User agrees that they may only use the funds from an account transfer to play the Games and not for any other purpose.
      Users cannot withdraw funds directly received from a transfer, (refer to sub-paragraph (c) above); winnings arising from playing the Games using the transferred funds that subsequently contribute to a withdrawal request will be reviewed in accordance with PlayFTR’s internal controls, policies and procedures.

    4. COLLUSION. Collusion between Users by sharing hole cards or by any other methods is strictly forbidden. PlayFTR reserves the right, in addition to other measures, to restrict seating and/or to prohibit Users from playing at a particular poker table or in a tournament, including restricting two or more Users from playing together at the same table or in the same tournament. In addition, PlayFTR reserves the right to consider any collusion or attempt at collusion between players (including Users) as a material breach of this Agreement and accordingly PlayFTR shall have the right to terminate a User’s account if a User engages or attempts to engage in any such activity, regardless of the outcome of such attempt.

    5. EXTERNAL PLAYER ASSISTANCE TOOLS. PlayFTR prohibits external player assistance tools (“EPA Tools”) that are designed to provide an “unfair advantage” to players. PlayFTR defines EPA Tools as computer software (other than the Software), and non-software-based systems (e.g. web sites, subscription services and physical material). PlayFTR takes a broad view of what constitutes an “unfair advantage” in the context of any use of EPA Tools and specific guidance can be found in our Third Party Tools and Services FAQ. For the avoidance of doubt, what is prohibited encompasses but is not limited to accessing or compiling information on other players beyond that which the User has personally observed through the User’s own game play or receiving advice, direction or assistance on how to play, in real time, that goes beyond a basic level.

    6. AUTOMATIC PLAYERS (BOTS). The use of artificial intelligence including, without limitation, “robots” is strictly forbidden in connection with the Service. All actions taken in relation to the Service by a User must be executed personally by players through the user interface accessible by use of the Software, and without the assistance of any form of artificial intelligence.

    7. You agree that PlayFTR may take steps to detect and prevent the use of prohibited EPA Tools. These steps may include, but are not limited to, examination of software programs running concurrently with PlayFTR Software on the User’s computer. You agree that you will not attempt to bypass, interfere with, or block such steps, including, without limitation, the use of third party software that bypasses, interferes with, or blocks such steps.

    8. CHIP-DUMPING. Chip-dumping occurs when any User intentionally loses a poker hand in order to deliberately transfer his chips to another User. Any User who participates or attempts to participate in chip-dumping with any other User, including being the recipient of funds, while using the Service may be permanently banned from using the Service and their User account may be terminated immediately. In such circumstances PlayFTR will be under no obligation to refund to you any monies that may be in your User account at such time.

    9. FRAUDULENT BEHAVIOR. In the event that PlayFTR deems that a User has engaged or attempted to engage in fraudulent, unlawful, dishonest or improper activity while using the Service, including without limitation, engaging in any of the activities set forth in this clause 5 or any other game manipulation, or the making of any fraudulent payment, including without limitation, use of a stolen credit card or fraudulent chargeback or money laundering, PlayFTR shall be entitled to take such action as it sees fit, including, but not limited to:

      immediately blocking a User’s access to the Service;
      terminating a User’s account with PlayFTR;
      seizing the funds within a User’s account;
      disclosing such information (including the identity of the User) to financial institutions, relevant authorities and/or any person or entity that has the legal right to such information; and/or
      taking legal action against a User.

    10. PlayFTR prohibits persons located in (including temporary visitors) or residents of certain jurisdictions (including jurisdictions where persons are required to play according to the regulations in such jurisdiction, using the appropriately designated, licensed game client) from making deposits into their User accounts or engage in RM Games (the “Prohibited Jurisdictions”). For the avoidance of doubt, the foregoing restrictions on engaging in real-money play from Prohibited Jurisdictions apply equally to residents and citizens of other nations while located in a Prohibited Jurisdiction.

      Any attempt to circumvent the restrictions on play by any persons located in a Prohibited Jurisdiction, is a breach of this Agreement. An attempt at circumvention includes, but is not limited to, manipulating the information used by PlayFTR to identify your location and providing PlayFTR with false or misleading information regarding your location or place of residence. Any such attempt will entitle us to take such steps as we deem appropriate including, without limitation, seizing the funds in your User account.

    11. CONCURRENT LOGINS. PlayFTR strictly prohibits a User to be logged in to more than one account within the same player pool (i.e. at the same poker table or in the same tournament) at the same time, whether any play activity occurs on any such account or not. PlayFTR shall have the right to terminate a User’s account and may confiscate funds held in such account if a User engages or attempts to engage in any such activity, regardless of the outcome of such attempt.

  6. WITHDRAWAL POLICY

    The policy and criteria for a User to effect a withdrawal from his/her User account can be found in our Withdrawal Policy. PlayFTR reserves the right to use additional eligibility criteria to determine the withdrawal options Users may be offered at any given time.

  7. OFFENSIVE LANGUAGE OR CONTENT

    The User is prohibited from posting any unlawful, indecent, racist, obscene, libelous, defamatory or threatening material or any material that would violate any law or generally be considered to be offensive, via the Service whether using the chat, the player images option or in correspondence with PlayFTR’s staff.

  8. BREACH
    1. Without prejudice to any other rights, if a User breaches in whole or in part any provision contained herein, PlayFTR or any other company reserves the right to take such action as it sees fit, including terminating this Agreement or any other agreement in place with the User, immediately blocking the User’s access to the Service or to any other service offered by PlayFTR, terminating such User’s account on the Sites or on any other Sites operated by PlayFTR, seizing all monies held in the User’s account on the Sites or on any other Sites operated by PlayFTR and/or taking legal action against such User.

    2. You agree to fully indemnify, defend and hold harmless PlayFTR, its directors and employees from and against all claims, demands, liabilities, damages, losses, costs and expenses, including legal fees and any other charges whatsoever, howsoever caused, that may arise as a result of:

      your breach of this Agreement, in whole or in part;
      violation by you of any law or any third party rights; and
      use by you of the Service or use by any other person accessing the Service using your Login Credentials (as defined below), whether or not with your authorization.

  9. LIMITATION OF LIABILITY
    1. Under no circumstances, including negligence, shall PlayFTR or any of its licensors (including Third Party Providers) be liable for any special, incidental, direct, indirect or consequential damages whatsoever (including, without limitation, damages for loss of business profits, business interruption, loss of business information, or any other pecuniary loss) arising out of the use (or misuse) of the Service even if PlayFTR had prior knowledge of the possibility of such damages.

    2. Nothing in this Agreement shall exclude or limit PlayFTR’s or PlayFTR’s liability for: (a) death or personal injury resulting from its negligence; or (b) fraud or fraudulent misrepresentation.

  10. SECURITY AND YOUR ACCOUNT
    1. Each User account shall be accessible through the use of a combination of a unique PlayFTR ID (“PlayFTR ID”), a unique and secret password (“Password”), and other optional numeric authentication methods that the User may select (the PlayFTR ID, Password and any other authentication features together being referred to as the “Login Credentials”). The User is obligated to choose his/her own Stars ID and Password in accordance with the rules relating thereto.

    2. The User agrees that he/she is solely responsible for all use of the Service under his/her Login Credentials and that he/she shall not disclose the Login Credentials to any person whatsoever nor permit another person to use the Service via his/her User account.

    3. The User is obliged to keep his/her Login Credentials secret and confidential at all times and to take all efforts to protect their secrecy and confidentiality. Any unauthorized use of the Login Credentials shall be the sole responsibility of the User and be deemed as his/her use. Any liability therefrom shall be that of the User.

    4. A User may only have one User account with PlayFTR and shall only use the Service using such single account. It is prohibited for a User to open multiple accounts with PlayFTR. In the event that PlayFTR becomes aware of additional accounts opened by a User, PlayFTR may close such additional accounts without notice and may confiscate funds held in such additional accounts.

    5. Please note that monies held in your User account do not accrue interest.

    6. You will not be able to place any bets using the Service in an amount greater than the total amount of money in your User account.

    7. You are fully responsible for paying all monies owed to PlayFTR. You agree not to make any chargebacks, and/or deny or reverse any payment made by you in respect of the Service. You will reimburse PlayFTR for any chargebacks, denial or reversal of payments you make and any loss suffered by us as a consequence.

    8. PlayFTR reserves the right to run credit and/or identity checks on a User, with third party credit reference agencies or services, using the information provided to us by a User on registration with the Service. The third party credit reference agencies or services may retain a record of the information but they will not use the information for any other purpose.

    9. PlayFTR reserves the right to use third party electronic payment processors and/or financial institutions to process payments made by and to you in connection with your use of the Service.

    10. You acknowledge and agree that if your User account is “active” (i.e. you have logged into your User account at any time during the prior 12 month consecutive period) monies deposited by you in your User account are held in a trust account on your behalf and are considered to be “End User’s Deposits” in accordance with the trust arrangements. In the event that your User account is “inactive” (i.e. you have not logged into your User account for a consecutive 12 month period), monies deposited by you in your User account will cease to be “End User’s Deposits” and will not be held in trust but will be immediately available to you for withdrawal or to use the Service in accordance with the terms of this Agreement from such time as you log into your User account and will be automatically reclassified as “End User’s Deposits.

    11. The policy and procedure for a User to effect a period of self-exclusion are set out on PlayFTR Responsible Gaming page of the Sites.

    12. Internet Gambling may be illegal in the jurisdiction in which you are located; if so, you are not authorised to use your payment card to complete this transaction.

    13. If VAT, GST or any other service tax applies, hereinafter described as (“Sales Tax”), we treat our revenue as being inclusive of all Sales Tax. We account for and pay this tax, where applicable, on behalf of our customers so there is no further action required by you in this regard.

  11. THIRD PARTY SOFTWARE
    1. The Software contains third party software, including game software licensed to us by various third parties, software developed by the OpenSSL Project for use in the OpenSSL Toolkit (http://www.openssl.org); cryptographic software licensor or its suppliers and subject to the copyright laws of the United States and other jurisdictions (the “Licensed Software”).

    2. The User’s use of the Licensed Software is subject to compliance with all of the terms and conditions of this Agreement.

    3. The Licensed Software may not be altered, modified or extracted from the Software.

    4. The User’s use is limited to “Internal Use” meaning use of the Licensed Software only in the course of the User’s customary and ordinary internal business or personal use and not for further resale, sublicensing or distribution. “Customary and ordinary internal business use” shall mean, for an End User that is an entity, use by such User, or its employees or authorized agents for the User’s customary and ordinary internal business. “Customary and ordinary personal use” shall mean, for an End User that is an individual, use by such User or a member of such User’s household for internal personal purposes. All such employees, agents, and household members shall be notified by the User as to the terms and conditions of this Agreement.

    5. All rights not expressly granted in the Licensed Software are reserved.

    6. The OpenSSL Toolkit, and cryptographic software is provided by the OpenSSL Project, “as is” and any expressed or implied warranties, including, but not limited to, the implied warranties of merchantability and fitness for a particular purpose are disclaimed. In no event shall the OpenSSL Project, contributors be liable for any direct, indirect, incidental, special, exemplary or consequential damages (including, but not limited to, procurement of substitute goods or services; loss of use, data, or profits or business interruption) however caused and on any theory of liability, whether in contract, strict liability, or tort (including negligence or otherwise) arising in any way out of the use of the OpenSSL Toolkit, and cryptographic software, even if advised of the possibility of such damage.

  12. DISPUTES/SUPPORT

    The User accepts that the historical data of each game shall be as recorded on PlayFTR servers. In the event of a discrepancy between the cards displayed on your computer and the game records on PlayFTR’s server the latter shall prevail. The User accepts that the “Hand History” features of the Software shall not be considered as the official historical record of any hand.

    If a User wishes to make a complaint, please contact Support.

  13. AMENDMENT

    PlayFTR reserves the right to update or modify this Agreement or any part thereof at any time without notice and you will be bound by such amended Agreement within 14 days of it being posted at the Site. Therefore, we encourage you to visit the Site regularly and check the terms and conditions contained in the version of the Agreement in force at such time. Copies of previous versions of the Agreement can be obtained by writing to PlayFTR,. Your continued use of the Site shall be deemed to attest to your agreement to any amendments to the Agreement.

  14. GOVERNING LAW

    The Agreement and any matters relating hereto shall be governed by, and construed in accordance with, the laws of the Isle of Man (in respect of Owned RM Games) and the laws of Malta (in respect of Licensed RM Games) and by the laws of the Isle of Man in all other cases. You irrevocably agree that, subject as provided below, the courts of the Isle of Man shall have exclusive jurisdiction in relation to any claim, dispute or difference concerning the Agreement and in respect of Owned RM Games and any other matter not connected to Licensed RM Games and the courts of Malta shall have exclusive jurisdiction in respect of Licensed RM Games and any matter arising therefrom and you irrevocably waive any right that you may have to object to an action being brought in those courts, or to claim that the action has been brought in an inconvenient forum, or that those courts do not have jurisdiction. Nothing in this clause shall limit the right of PlayFTR to take proceedings against you in any other court of competent jurisdiction, nor shall the taking of proceedings in any one or more jurisdictions preclude the taking of proceedings in any other jurisdictions, whether concurrently or not, to the extent permitted by the law of such other jurisdiction.

  15. SEVERABILITY

    If a provision of this Agreement is or becomes illegal, invalid or unenforceable in any jurisdiction, that shall not affect the validity or enforceability in that jurisdiction of any other provision hereof or the validity or enforceability in other jurisdictions of that or any other provision hereof.

  16. ASSIGNMENT

    PlayFTR reserves the right to assign this agreement, in whole or in part, at any time without notice. The User may not assign any of his/her rights or obligations under this Agreement.

  17. MISCELLANEOUS
    1. No waiver by PlayFTR of any breach of any provision of this Agreement (including the failure of PlayFTR to require strict and literal performance of or compliance with any provision of this Agreement) shall in any way be construed as a waiver of any subsequent breach of such provision or of any breach of any other provision of this Agreement.

    2. Nothing in this Agreement shall create or confer any rights or other benefits in favour of any third parties not party to this Agreement other than with respect to any company within PlayFTR and Third Party Providers.

    3. Nothing in this Agreement shall create or be deemed to create a partnership, agency, trust arrangement, fiduciary relationship or joint venture between you and us.

    4. This Agreement constitutes the entire understanding and agreement between you and us regarding the Service and supersedes any prior agreement, understanding, or arrangement between you and us.

    5. The User must provide full and truthful information in respect of all details and information requested by The Stars Group in connection with the User’s use of the Service subject at all time to the terms of the Privacy Policy.

    6. The English language version of this Agreement shall be the prevailing version in the event of any discrepancy between any translated versions of this Agreement.

Copyright © 2019 PlayFTR. All rights reserved.

With regard to the OpenSSL Toolkit:
Copyright © 1998-2011 The OpenSSL Project. All rights reserved.
Copyright © 1995-1998 Eric Young. All rights reserved

PlayFTR can be contacted via Support.